Returns

Ordering a product with us means that the items you choose will be customised according to your preferences and to your taste.

Obviously, in case of damage or in case something goes wrong you can return the product.

We take good care of the packaging of your item so to send it safely without leaving space to any possible damage. Is that the case though?



Then send an email to return@wallgiant.com and we will figure out what we can do for you.



Important information concerning the return of your order.

-Do you want to return a product? You will have to contact our customer service within 14 days from delivery. When we will confirm that your product can be returned, you will have to return it within 14 days using the original packing. 

- Our products cannot be sent back when there is a mistake in the measurement of the walls or in case of damage during the installation. 

- Money will be sent back using the same payment method you used. Did you pay with Paypal? Than the amount will be sent back via Paypal.